Service Reviews

About Feefo

Honest

Feefo will only invite genuine customers who have bought from the site to leave feedback. This ensures that the feedback you read is from real consumers who provide valuable information and is not written by clever marketing people to make the company look better than they are.

Unbiased

All feedback received, both positive and negative, is displayed publicly on the Feefo website. Whilst it is wonderful to get glowing reviews, consumers accept that not every company gets it right every time and a company can be measured on how good they are by the way they respond to their clients when things dont quite go perfectly.

Independent

Feefo is a wholly independent company, established to provide an opportunity for e-commerce businesses such as to outsource the role of collecting genuine customer feedback about the overall service experience and the quality of the products purchased. None of the feedback received is manipulated or edited to favour the retailer what we receive is what is displayed.

Service Reviews

★★★★★
24-Sep-2020
Anne Knight : Good products as usual but becoming rather expensive.
★★★☆☆
20-Sep-2020
Mathilda Fraser : Moths returned within 10 days
★★★★★
19-Sep-2020
Trusted Customer : I didn't think we had a particularly numerous moth population, spotted a few flying about - but put these traps out and oh my days that is a lot of clothes moths.
★★★★★
08-Sep-2020
Trusted Customer : Fast and efficent
★★★★★
03-Sep-2020
Trusted Customer : Had carpet moths tried some cheap general bug killer to no avail did some research online and came across moth prevention ordered the prevention spray very quick delivery moths gone many thanks.
★★★★★
31-Aug-2020
Trusted Customer : Prompt sevice, product as described. No staining on carpets or curtains
★★★★★
30-Aug-2020
Sabrina Carlotti : High quality items which did exactly what I needed, sorted my moth problem in no time at all, and even had items to use to prevent a reoccurrence. Fast delivery, fair prices, highly recommended company!!
★★★★☆
25-Aug-2020
Trusted Customer : The servicd was good and arrived quickly. I am unable to rateproduct as only time will tell if they do "what written on the label.
★★★★★
23-Aug-2020
Diana Marchant : Prompt delivery and informative website.
★★★★★
22-Aug-2020
Trusted Customer : Fast and efficient service. A product which was ideal for purpose
★★★★★
21-Aug-2020
Trusted Customer : Fast delivery. Very effective in trapping clothes moths.
★★★★★
16-Aug-2020
Neil Garrod : Great product, does what it says on the tin. Still have the sticky pads to use and expect them to deal the final blow for any possible remainers.
★★★★☆
13-Aug-2020
Trusted Customer : The products arrived quickly and the instructions were clear. So far no moths in the trap, I'm reserving 5th star to see if the followup treatments keep them away
★★★★★
10-Aug-2020
Trusted Customer : Prompt response to my query and delivery. Would use this company again.
★★★★★
09-Aug-2020
Trusted Customer : Good info, useful reviews, easy ordering and quick delivery
★★★★★
06-Aug-2020
Lee Knights : Brilliant and it works. Highly recommended. If you have a moth prob, buy with confidence.
★★★★★
04-Aug-2020
Trusted Customer : The best product by far on the market
★★★★☆
04-Aug-2020
Trusted Customer : Works well.
★★★★☆
03-Aug-2020
Simon Bard : It appears that their solution is the one that really works. I tried a number of the other products but none of them caught the month
★★★★★
02-Aug-2020
janos korn : prompt, clear and full information regarding product and delivery
★★★★★
02-Aug-2020
Trusted Customer : Website easy to use. Prompt responses, good communication updating status or order, timely delivery of product. Also, product works well.
★★★★★
01-Aug-2020
Trusted Customer : Easy to use website-quick, efficient service
★★★★★
30-Jul-2020
Trusted Customer : Their products really seem to work. I've been fighting carpet moths for a while. The traps are the only product getting the job done. Shopping and delivery were uneventful.
★★★★★
29-Jul-2020
Denise Fedor : So pleased with moth-prevention!...unbelievable the amount of moths that it attracts!..
★★★★★
28-Jul-2020
Dave S. : I tried other brands, but found this product to be the most effective
★★★★☆
27-Jul-2020
Nancy Shafee : Product arrived swiftly and met expectations
★★★★★
26-Jul-2020
Trusted Customer : All good. Thank you.
★★★★★
26-Jul-2020
Jill McCreedy : Great product easy to order delivered quickly and clear instructions on how to use
★★★★★
25-Jul-2020
Rugfood : Amazing service-have received information on how to use product, followed by a check-in to evaluate how the product is working for me plus tips on how to get the most out of product if moth capture was not robust. REALLY unusually encouraging and personal treatment. THANK YOU!!
★★★★★
24-Jul-2020
Mary Goldsberry : MothPrevention mailed the refills I ordered promptly. They were sent from a place about 4 hours driving time from my home. USPS finally delivered them 8 days later. On the Post Office’s website I could see that my package was in town. It took the 8 days to deliver it while the package was sent from one post office to the next. However, keep in mind that the post office wasn’t necessarily at fault. Remember, President Trump wants to privatize the post office. He has reduced the money they have to work with by forcing them to pay benefits years in advance. Plus, he put a person in charge of tge Post Office with no experience. So, MothPrevtion: Huge thumbs up. White House, thumbs down.
★★★★★
24-Jul-2020
Trusted Customer : Evrything OK
★★★★★
23-Jul-2020
Ron Shuping : The traps are odorless, easy to mount and THEY WORK! No more moths thanks to Moth Prevention! Ron, NC
★★★★☆
22-Jul-2020
Trusted Customer : My big problem was getting the top off the flying insects bottle so that I could attach the spray arm - had to call in my son. Instructions were clear and the smoke 'bomb' extremely effective. Time will tell whether I have got all the little blighters. They have eaten quite a chunk of carpet, The room is little used.
★★★★★
22-Jul-2020
Ruth S : the moth trap fills me with confidence. i have tried other traps but this is the one that catches them.
★★★★★
21-Jul-2020
Trusted Customer : I have used this company for a number of years now . The products work well , keeping my clothes protected from moths. I have used all of their products at different times. I find the sprays and the smokers particulary useful as back up to the wardrobe hangers and drawer blocks. Orders arrive very quickly too.
★★★★★
20-Jul-2020
Alison Brooker : The midi fumer arrived quickly with very good and easy to read instructions.
★★★★★
20-Jul-2020
Trusted Customer : I will buy from Moth-Prevention again as they have bee quite reliable
★★★★★
20-Jul-2020
Dale Curtis : Easy to use website, good quality products and detailed use instructions.
★★★★★
20-Jul-2020
Trusted Customer : The moth traps were absolutely brilliant. They have cleared the problem, which was long term and extensive through the house. Fast efficient service. ......thank you for this solution.
★★★★★
19-Jul-2020
Trusted Customer : well done the spray worked wonders. I will most certainly us it again if the need happens again.. Have already told my family about it ,
★★★★★
18-Jul-2020
Trusted Customer : Yes the moth prevention service worked very well. You need to follow the instructions to the letter and hey presto it eorks
★★★★★
17-Jul-2020
James Abbott : These work on the moths in our house. Others we have tried attracted zero moths.
★★★★★
16-Jul-2020
Trusted Customer : Ease of ordering print delivery
★★★★★
16-Jul-2020
Trusted Customer : . They are a brilliant firm, cannot beat them on advice given and also the incredible quickness of delivery especially with so many delivery problems during lockdown. A really good company to deal with. Thank you.
★★★★★
15-Jul-2020
Patrick Mulcahy : Very good products. Moth traps infinitely better than Rentokil ones, used at the same time.
★★★★★
13-Jul-2020
Trusted Customer : Product was as advertised. It worked very well. Delivery was prompt.
★★★★★
13-Jul-2020
Trusted Customer : traps arrived as promised, took a day or tow to see results, they are continue to trap the male moths - hoping this solves the infestation along with the other methods
★★★★★
13-Jul-2020
Trusted Customer : Always reliable, although rather expensive.
★★★★☆
13-Jul-2020
Trusted Customer : good after sales service when seeking advice
★★★★★
12-Jul-2020
Christopher Sweet : The fumer seemed to rid us of the little blighters after spraying the carpet with Moth Expert Spray. We shall have to see if it is a permanent solution.
★★★★★
12-Jul-2020
Trusted Customer : This is amazing!
★★★★☆
11-Jul-2020
Trusted Customer : I have already given you a review - this is my second order of this product
★★★★☆
11-Jul-2020
Patrick Cornwell : Good thanks. That’s all
★★★★★
07-Jul-2020
Kathleen Bass : Put one of traps in a closet where I thought there was no moth activity. Caught 15 in one day’s time.
★★★★★
07-Jul-2020
Trusted Customer : Item was delivered a couple of days after the order was placed, was easy to put together and appears to be doing the job.
★★★★★
07-Jul-2020
Trusted Customer : this has been the only product which has worked for me (I have tried several other pheromone products with no results.)
★★★★☆
07-Jul-2020
Florence Hodgson : Very quick service
★★★★★
06-Jul-2020
Mrs Linda Connell : I have a moth problem this year and hired a professional exterminator to help. They gave me moth traps to no avail. So I order your traps and was very happy that they catch numerous months after only a few days. I showed my exterminator and he was shocked at the comparison. We have many wool Persian rugs that attracted them. Thank you. I will order many more traps.
★★★★★
05-Jul-2020
Mary Collins : I think these traps will be far superior to others I have purchased in the past. These were recommended by my exterminator. A little early to know if they are working although as soon as they were taken out of the package, the little moths started flying around!!
★★★★★
05-Jul-2020
Trusted Customer : This is the third order from Moth Prevention. These traps work better than the many others that I have tried. Best product on the market as far as I can tell.
★★★★★
04-Jul-2020
Jon Cade : Produce works great have used only these for years kept us well informed
★★★★★
03-Jul-2020
Trusted Customer : Quick delivery. Traps are working well, attracting and capturing many moths.
★★★★☆
02-Jul-2020
Ray Deeks : Fine and quick but my plastic holders are slightly too tight
★★★★★
01-Jul-2020
Trusted Customer : Delivered on time, product as advertised. Unnfortunately dont seem to do anything...the moths hide in the blocks.
★★★★★
01-Jul-2020
Veronica Morriss : Excellent service, quick delivery and would certainly recommend.
★★★★★
30-Jun-2020
Trusted Customer : Good product, timely delivery. Instructions for using the spray should be on a separate sheet in a larger font, though.
★★★★★
30-Jun-2020
Sal Bruno : Great product
★★★★★
27-Jun-2020
Trusted Customer : These are the only moth traps that work. I have tried everything on the market.
★★★☆☆
27-Jun-2020
Trusted Customer : They ship and arrive within a week which is nice, but I wish I could still get them on Amazon using my ptrime account, that only takes two days.
★★★★☆
26-Jun-2020
Trusted Customer : Provided good standard service. Nothing outstanding but good service as every company should provide.
★★★★☆
25-Jun-2020
Trusted Customer : Items were as ordered, and arrived promptly. Unfortunately, the items don't seem to have had any effect on the moths - my moths seem only to attack carpets - traps are probably for clothes moths.
★★★★★
24-Jun-2020
Trusted Customer : Killed clothes moths efficiently. I try to use it regularly to keep the moths at bay in an old house
★★★★★
23-Jun-2020
Trusted Customer : Pleased to say that it worked as they said it would. Much better solution - though long-term - than other recommendations. Their follow-up is helpful and delivery was fast and easy.
★★★★★
22-Jun-2020
Trusted Customer : They were helpful on the phone. Delivery was very quick.
★★★★★
21-Jun-2020
Sara : Hi the service is very good but not quite got rid of the moths yet
★★★★★
20-Jun-2020
Trusted Customer : Good product , have purchased before. We do not have a moth problem , just purchased just in case . Thanks
★★★★★
18-Jun-2020
Trusted Customer : Excellent in every way.
★★★★★
17-Jun-2020
Roger Perrin : Good product quicly and efficiently delivered
★★★★★
15-Jun-2020
Trusted Customer : Responded well to queries and resolved a couple ofproblems quickly
★★★★★
15-Jun-2020
Trusted Customer : Quick deiivery and easy to use
★★★★★
14-Jun-2020
Trusted Customer : Fast deliver
★★★★☆
14-Jun-2020
Trusted Customer : Collected lots of moths, but after three weeks still quite a few crawling around the carpet, even with three traps in the room.
★★★★★
14-Jun-2020
Trusted Customer : Excelllent service, fast delivery and would recommend the products.
★★★★★
13-Jun-2020
Robert Pace : While cleaning my wardrobes during the national pandemic, I discovered several very expensive cashmere sweaters had moth damage. I believe the damage was older, but did not want to take chances with my luxury suits, jackets & shirts. I found Moth Prevention online & researched. Purchased traps & refills, arrived quickly. I thoroughly followed directions & placed traps in key locations. To date nothing in the traps yet (30 days). I was not expecting to find moths, I purchased for FUTURE protection & peace of mind of controlling infestation. I recommend this product.
★★★★★
12-Jun-2020
Mary Corda : Excellent. Item arrives swiftly and exactly as ordered.
★★★★★
12-Jun-2020
Trusted Customer : Products arrived quickly and, two weeks after treatment, no sign of moths. Treatment included hoovering, bombing and spraying round the room parameters.
★★★★★
11-Jun-2020
Linda Caven : Excellent service
★★★★★
10-Jun-2020
MONYEL MIGUEL : Product arrived on time and as described. Fast and effecient service.
★★★★☆
10-Jun-2020
Trusted Customer : Quick service
★★★★★
09-Jun-2020
Steve Orlich : Excellent product and quick delivery with good communication the whole way!
★★★★☆
08-Jun-2020
Trusted Customer : These traps do catch these pesky moths but if you have a house you do need a lot of them tp cover the whole house at least 6
★★★★★
08-Jun-2020
Trusted Customer : Quick service.
★★★★★
08-Jun-2020
Derek Pearson : The delivery and the product were both first rate, I couldn't ask for more.
★★★★★
07-Jun-2020
Andrew Clive : I received the delivery in North Yorkshire within 24 hours of giving the order. A remarkable achievement particularly in the time of lock-down from Covid-19.
★★★★★
07-Jun-2020
Fiona Macdonald : Brilliant product and fast efficient delivery
★★★★★
07-Jun-2020
Trusted Customer : The most informative and with amazing follow-up.
★★★★☆
07-Jun-2020
Trusted Customer : Would have gotten a 5 if instructions on assembling/installing were included.
★★★★★
07-Jun-2020
Anne Braithwaite : Service good, now need to catch the moths!
★★★★★
06-Jun-2020
Trusted Customer : Excellent and worked
★★★★☆
06-Jun-2020
Josephine Power : quicker despatch would have been better.
Load More
Next Working Day Delivery As Standard
On All Orders Over £60
Find Out More
4.6/5
★★★★★
based on Independent Customer Feedback