Delivery Information

UK Orders

CORONAVIRUS / COVID-19
Currently our small team is operational and able to ship your orders. We're taking additional precautions when handling your orders by using masks and gloves, to ensure that your ordered items leave the warehouse shelf and gets sealed in your parcel without any contact.

Currently, any orders being shipped by Next Working Day Delivery are still being shipped same working day if ordered before 1pm (Mon-Fri). However, all couriers are now extremely busy and a realistic understanding from our customers that there may be slight delays would be appreciated.

Any orders being shipped Standard Delivery by the Royal Mail are now being shipped within 2-3 working days (Mon-Fri). However, the Royal Mail are now extremely busy and a realistic understanding from our customers that there may be additional delays would be appreciated.

We are reviewing this status on a daily basis and will update as appropriate without notice.

Standard Delivery - £FREE
- 2-3 day delivery service
- Same day despatch on orders placed before 1pm (Mon-Fri) excluding public holidays
- Orders placed after 1pm will be despatched next day (Mon-Fri)
- Spend over £60 and your order will be upgraded automatically to Next Working Day Delivery for FREE. Your order will be upgraded automatically to as you Checkout!

Next Working Day Delivery - £5.95
- Same day despatch on orders placed before 1pm (Mon-Fri) excluding Bank Holidays
- Fully Tracked to your delivery address within a 1hr delivery window
- Orders placed after 1pm will be despatched next day (Mon-Fri)
- Next Working Day deliveries are delivered Monday - Friday excluding Bank Holidays

FREE 'UK Next Working Day Delivery' as standard with Killer Kit Purchases to UK: 
- When you purchase a Moth Prevention Killer Kit its because you want to take action against pests now! For that reason we despatch our Killer Kits with Next Working Day Delivery as standard for UK orders.
- Simply pay for Standard Delivery as you Checkout and we'll take care of the rest

Deliveries to Remote Locations
- There are a number of 'Highland and Island' postcodes where it will take longer than 1 day for parcels to arrive when selecting our 'Next Working Day Delivery' option. 
2 Day Postcodes: AB31 - AB35, AB41 - AB54, AB36 - AB38, AB55 - AB56, FK17 - FK21, G83, GY9, IM, IV, KA27, KA28, KW0 - KW14, PA20 - PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99. 
4 Day Postcodes: KW15 - KW17, ZE

 

DPD Local: For most UK orders, we use DPD Local Couriers, a division of GeoPost UK, to get your order to you as quickly and conveniently as possible. For your security a signature is required with DPD Local deliveries. 

If you're not going to be at home to accept your delivery please:
- Specify a work address or a neighbour's address when placing your order (please make sure your neighbour is going to be home and happy to accept the parcel on your behalf). Or, 
- Leave a note on your door to confirm a safe place. Please sign and date your note. And please bear in mind that our courier will not leave your parcel in an area that they do not consider safe i.e. the front door step, the recycling bin etc.

There's no need for you to wait in all day! An email will be sent to you on the morning of the delivery to confirm a one hour time slot that day. This means that you can plan your day around the arrival of your order. If you have entered your mobile phone number at checkout, you will also receive a text alert which will indicate the 1 hour delivery window. Within your email and text notifications you will have the ability to re-schedule your delivery date if the initial date is not convenient.

Royal Mail: Where possible some smaller parcels will be despatched using Royal Mail - First Class, to avoid the need for a signature on delivery. First Class deliveries should arrive next day subject to Royal Mail performing to the service standard.

Please note that the Royal Mail's 'Prohibited Goods Policy' means that we are unable to ship the following items via the Royal Mail: Aerosols, Pesticides & Flammable items. We will always despatch such orders via Courier regardless of value or box size.

International Orders

We are unable to accept orders from outside of the UK. 

 

Free Next Working Day Delivery
On All Orders Over £60
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